Privacy Policy


Scarlets is an online retails store which can be accessed at and is owned and operated by Scarlets Accessories (Pty) Ltd (hereinafter referred to as either “Scarlets”, “us”, “our” or “we”).

Our main offering of products include adult sexual aids and sexual health products. Products can only be ordered online through this website or via email and we do not have a physical shop, showroom or collection premises.

Use of Website


Because of the content of this website and the legal implications of an online sale, no person under the age of 18 years of age may browse this site, or place an order thereon, or make a purchases on this website.

By using this website you agree that you are 18 years of age or older and that you are familiar with these terms and conditions and accept them.

Only registered users are allowed to order products on this website. In order to register you must provide a username, password and certain personal information to Scarlets. You hereby agree to keep your user name and password secret and not to disclose it to any third party.

You hereby agree that if your secret username and password for your account have been entered, you will be held liable for payment of such order, irrespective of whether the use of your username and password is fraudulent or without proper authority.

The information contained in this website may not be copied, published, printed, posted, displayed or otherwise used without the written consent of Scarlets.

Sales and Stock Availability

Only registered users may place a valid order on Scarlets website, which order may be accepted or rejected by Scarlets. Factors that influence Scarlet’s acceptance or rejection of an order include: receipt of payment for the products by Scarlets, the availability of stock and the accuracy of the information relating to the products.

The acceptance of your order by Scarlets will be indicated by delivery of the products and no agreement will come into being until you receive delivery of the products. Should the product not be in stock, Scarlets will contact you to offer a replacement item, in the event that you are not happy with the replacement product offered, Scarlets will refund you any amount already paid.

Stock of all products offered on Scarlets website is limited. Scarlets will try to ensure that stock is always available and that the listing of the product on their website is deleted when stock runs out, but we cannot guarantee the availability of stock. You cannot hold Scarlets liable if Products are not available or are not available at the specific price when you attempt to complete the sales process at a later stage.

The ordering process will only commence once Scarlets receives your confirmed order and full payment. Putting products into the virtual shopping basket on Scarlet’s website without completing the sales process (including without limitation payment to Scarlets) does not constitute a valid order for the products and as such products maybe be removed from your shopping basket if the product is no longer available or the price of the product may be changed without notice to you.


Scarlets dispatches orders daily (on business days). Orders which are received before 2 pm will be dispatched on the same day. If your order is placed after 2 pm it will be dispatched on the following business day.

Delivery to Major Cities will be effected within 4 days from date of dispatch. Delivery to Regional areas will be delivered within 6 working days from date of dispatch. We make every effort to ensure that you receive your parcel as soon as possible, however unforeseen circumstances may cause delays. Scarlets takes no responsibility for any delay in delivery or any loss or damage, of any kind whatsoever, arising from or in connection with any delay in delivery of your order.

Our couriers deliver between 8 am and 5 pm on business days only. No orders are processed or delivered on public holidays or over weekends.

In the event that the courier is unable to effect delivery due to the recipient not being at the specified delivery address, or due to the client furnishing Scarlets with an incorrect or incomplete delivery address, the parcel will be returned to us. In this instance Scarlet’s will make every effort to contact you and rearrange the delivery, however we may charge a reshipping fee, at our discretion.

Products are only for sale to customers who reside in South Africa and we do not deliver outside the borders of South Africa.

Orders totaling more than R 650 will be delivered free of charge. Order sizes under R 650 will be delivered at a cost of R 100 per shipment order.

Payment and Pricing:


Payment can be made by one of the following methods:

Credit Card:

We accept Visa and MasterCard credit card. Where payment is made via credit card we may require additional information to verify or authorize the payment. In the event that such a requirement of additional information arises Scarlets has the right to delay delivery until the additional information and payment authorization is obtained by Scarlets. In the absence of receipt by Scarlets of the required authorization your order for the products will be cancelled. By making use of the credit card payment option you warrant that you are authorized to use the credit card and that you have sufficient funds available on the card to pay for the products ordered.

EFT (Electronic Fund Transfer) or direct bank deposit:

When making an EFT or direct bank deposit please make use of your unique order number in the reference line for your payment. Payment must be made within 5 (five) days of placing your order, failing which Scarlets will not accept your order if payment has not been made.


When paying with snapscan you have 6 hours post placing of your order to make payment. Once the order is made and cleared your order will be processed. If no payment is received within 6 hours of placing your order, your order will be cancelled.

Once you have selected your payment option you will be directed to a secure site link for payment of the relevant purchase price of the products.

Refunds and Returns:


In the event that you for any reason wish to cancel your purchase please advise us in writing within 30 calendar days of delivery of the product. When sending the product back to us we suggest that you use a reputable courier with a parcel tracking facility, because if the product is lost in transit no return or refund will be considered.

Due to the nature of the products offered on this website, we cannot accept returns on any items that have been removed from their packaging, unless they are damaged or defective.

Damaged Products:

In the event that a product is damaged or faulty at the time of delivery, please notify us within 7 days from receipt. Scarlets will arrange to collect the product from you. A soon as we have inspected the product and authenticated your return, we will at your choice repair / replace the product as soon as possible (if repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

Defective Products:

A defect is a material flaw in the production of a product or any characteristic of a product, which makes the product less acceptable then reasonably expected under the circumstances.

The following is not regarded as defects and will not entitle you to a return: damage due to incorrect usage of the product or negligence, damage due to a failure to adequately care for the product, damage due to unapproved modifications to the product, where the specifications of a product, despite being accurately described on the website, do not suit you, defects due to normal wear and tear.

Standard Warranty:

If you have received a product which turns out to be defective please notify us as soon as possible after you become aware of the defect, but in any event within 6 months after delivery / collection of the product.

Please contact us to report a defective product, and we will arrange to collect the product from you. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.

Extended Supplier Warranty:

A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection please notify us as soon as possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

Please contact us and we will facilitate your return of the product to the supplier. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Scarlets is under no obligation to provide you with a credit, repair / replacement, as your remedy lies with the supplier or manufacturer.

Privacy Policy


We respect your privacy and are committed to taking reasonable steps to protect it.

Scarlets will treat your personal information as strictly confidential and take appropriate measures to ensure that your personal information is kept safe.

We are however entitled to disclose your personal information to a third party under the following circumstances:

  • In order to comply with any relevant law, subpoena, court order, legal process or to protect our property rights.
  • In case of a fraudulent online payment, Scarlets is entitled to disclose relevant personal information for criminal investigation purposes.
  • In case of defective products we are entitled to disclose your personal information to our supplier in order for them to deal with you directly regarding the defective product.

Changes to Terms and Conditions


Scarlets reserves the right to change any of these terms and conditions at its own discretion. It is your responsibility to regularly check the terms and conditions of this website. By using the website after changes to these terms and conditions have been displayed on it, you will be deemed to have accepted the changes.

Exclusion and limitation of liability




Scarlets shall not be liable for any erroneous information or prices displayed on the website, except in so far as the liability is the result of deliberate or negligent act or omission on behalf of Scarlets, it’s agents, employees and lawful representatives.



Although Scarlets takes reasonable steps to ensure that the content of this website is accurate, Scarlets does not make any representations nor does it give any warranty, as to the safety, reliability, accuracy, correctness or completeness of the information on this website or as to the availability, functionality or integrity of this website.


Scarlets disclaims liability for any loss or damage, of any kind whatsoever, arising from or in connection to your use of this website or your reliance on any content or information on the website unless otherwise provided by law.


Despite the fact that certain products featured on this website may be under specific product warranty, this website and all the information contained therein is provided “as is” without warranty of any kind.



These terms and conditions and the relationship between the parties and/ or any dispute arising from or in relation to these terms and conditions will be in all respects be governed by and construed under the laws of the republic of South Africa.

If any provision of these Terms and Conditions is found to be unenforceable for whatever reason, then such provision shall be deemed to be severable from the remainder of these Terms and Conditions.

No indulgence granted nor waiver made by Scarlets shall be of any force and effect unless recorded in writing and signed by loss or damage, of any kind whatsoever, arising from or in connection Scarlets.

No variation of these Terms and Conditions shall be of any force and effect unless recoded in writing and signed by both parties.

You may not cede, assign or delegate your rights and obligations under these terms and conditions to a third party.